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Frequently Asked Questions for Turo Car Rental

1. Do you have car wash service included?

   Yes, You can drive through any Zip car wash locations. Try locating one near you

2. Is smoking is allowed?

   NO. There is $500 fee if there is smoking inside the car.

3. Do you have car seat?

   Unfortunately, No. We do not offer as to comply to strict cleaning standards. Sorry 😟

4. Do you have recording devices in the car?

   Yes, we do. We use ring security cam, it does have a privacy cover (small) located underneath front camera, which you can flip up to close the driver side camera if you choose.

5. How do I book a car on Turo? To book a car on Turo, simply create an account on the Turo website or mobile app, browse through available listings in your area, select the desired vehicle, specify the rental dates and times, and complete the booking process by providing the necessary information and payment details.

6. What are the requirements to rent a car on Turo? To rent a car on Turo, you must meet the following requirements:

   • Be at least 18 years old (or 21 years old for some luxury and high-performance vehicles).
   • Have a valid driver's license.
   • Provide a valid payment method.
   • Meet any additional criteria set by the car owner, such as minimum trip duration or driving history requirements.

7. What documents do I need to provide for the rental? You'll typically need to provide a valid driver's license and a payment method for booking the car. Some car owners may also require you to provide additional documents or information, such as proof of insurance or a secondary form of identification. The specific requirements will be outlined in the car listing.

8. What happens after I book a car? Once your booking is confirmed, you'll receive the car owner's contact information and detailed pickup instructions. Coordinate with the owner to arrange the pickup time and location. On the scheduled day, meet the owner, inspect the car, and complete the necessary paperwork or checklist before starting your rental period.

9. What insurance options are available? Turo provides several insurance options for guests to choose from, including:

   • Basic: State minimum financial responsibility limits.
   • Standard: 70% reimbursement for eligible damage costs, with a deductible.
   • Premium: 85% reimbursement for eligible damage costs, with a lower deductible.
   • Premier: 100% reimbursement for eligible damage costs, with no deductible. The availability of insurance options may vary depending on your location and the vehicle you're renting. It's important to review and select the appropriate coverage during the booking process.

10. What if I have a problem with the car during the rental? If you encounter any issues with the car during the rental period, contact the owner immediately to inform them about the problem. If necessary, Turo has a 24/7 customer support team available to assist you and provide guidance on how to proceed. They can help resolve issues, answer questions, and provide necessary support throughout your rental experience.

11. What should I do before returning the car? Before returning the car, make sure to:

    • Clean the car and remove any personal belongings.
    • Refuel the car to the level specified by the owner.
    • Inspect the car for any new damages or issues.
    • Take pictures of the car's exterior and interior for documentation. Follow the owner's instructions regarding the return location and procedure to ensure a smooth and hassle-free return process.

12. What happens if I return the car late? Returning the car late may result in additional charges. Turo allows a grace period for returns, typically 29 minutes, after which late fees may apply. The specific fees and policies regarding late returns will be outlined in the car owner's listing. It's important to communicate with the owner if you anticipate being late or need to extend the rental period.

13. What is Turo's cancellation policy? Turo has different cancellation policies, which may vary depending on the owner's preference. When booking a car, carefully review the cancellation policy mentioned in the listing. Some common cancellation policies include strict (no refund), moderate (partial refund if canceled within a certain timeframe), or flexible (full refund if canceled within a certain timeframe).

14. What if I need roadside assistance? If you encounter a mechanical issue or need roadside assistance during your rental, contact Turo's roadside assistance service, which is available 24/7. They will provide support, including towing, lockout services, fuel delivery, and jump-starts, to help you get back on the road as quickly as possible.

15. Are tolls included in the Turo rental price? Tolls are not typically included in the rental price. As a Turo guest, you are responsible for paying any tolls incurred during your trip.

16. How do I know if I'll be driving on toll roads? To determine if your route includes toll roads, you can use GPS navigation apps or mapping services that have an option to display toll roads. You can also research the specific areas or highways you plan to travel on and check if tolls apply.

17. How are tolls paid during the rental? Toll payment methods may vary depending on the vehicle owner's preferences. Some common options include:

    1. Owner-Paid Tolls: In some cases, the car owner may have a toll pass or device installed in the vehicle. The owner will be responsible for toll payments, and the charges may be invoiced to you after the rental period.
    2. Reimbursement: If you pass through tolls during your trip, you will need to pay the tolls directly and keep the receipts. After the rental, you will reimburse the owner for the toll charges as agreed upon.

18. What happens if I don't pay tolls or forget to reimburse the owner? Failure to pay tolls or reimburse the owner for toll charges may result in penalties, fines, or administrative fees imposed by toll authorities. It's important to promptly pay any tolls and fulfill your reimbursement obligations to avoid such consequences.